Instore App – multi terminal settings
To configure multi-terminal support, the following settings should be applied:
- Terminal ID : Ensure that all terminals are associated with the same Terminal ID. This ID links the transactions to a single cash management system.
- Operation Mode : Set the operation mode to Merchant on each terminal to ensure they operate connected within the multi-terminal environment.
- Use Local Configuration : It is recommended to enable the Use Local Configuration setting if local adjustments are necessary. This allows terminals to operate with specific settings while still connecting to the main configuration from the backend.
- Enable NFS : Activate the NFC feature if required for payment processing. This setting should be consistent across all terminals.
- Printers : Configure each terminal to use the same printer settings or ensure network printers are set up properly for seamless printing across all devices.
Use Cases
- Retail Environment : In a busy retail store, multiple cash registers may be used during peak hours. Multi-terminal support allows sales associates to serve customers at different points without generating separate receipts, streamlining the checkout process.
- Food and Beverage Service : Restaurants with multiple service stations can utilize the same queue for orders. Waitstaff can take orders at different tables while ensuring that all transactions are tracked in a unified manner.
- Events and Exhibitions : During events with various merchandise stands, having multiple terminals connected to the same queue allows for efficient transaction handling without confusion over receipts or payments.
Potential Error Cases
- Receipt Duplication : If terminals are not properly configured with the same Terminal ID, it may lead to duplicate receipts being generated across devices.
- Network Issues : Connectivity problems between terminals and the central server can cause delays or failures in processing transactions, resulting in an inconsistent user experience.
- Configuration Mismatches : If different terminals have varying settings (e.g., different operation modes), it may cause confusion or errors during transactions, especially in a high-paced environment.
- Printer Discrepancies : If terminals are set to use different printers without proper configuration, this may lead to printing errors or misdirected receipts.
FAQ
Q: Can I use different types of cash registers with multi-terminal support? A: Yes, as long as all cash registers are connected to the same Terminal ID and configured correctly, you can use different types of cash registers.
Q: What happens if one terminal goes offline? A: If a terminal goes offline, it may not process transactions until it reconnects. However, other terminals can continue operating normally as long as they are connected.
Q: Is there a limit to how many terminals can be connected? A: While there is no specified limit to the number of terminals that can be connected, performance may vary based on network capacity and backend server capabilities.
Q: Can I manage settings for multiple terminals simultaneously? A: Yes, if you enable local configuration, you can manage specific settings for each terminal independently while still maintaining connection to the main configuration.